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| Statistic | Count |
|---|
| Complaints managed |
742 |
| Received during the year |
377 |
| Carried in from a prior year |
365 |
| Withdrawn prior to screening |
7 |
| Not screened yet |
132 |
| Conduct complaints managed |
567 |
| Conduct complaints received in the year |
425 |
| Conduct complaints received in a prior year |
143 |
| Conduct complaints screened during the year |
425 |
| Conduct complaints screened IN during the year |
113 |
| Conduct complaints screened OUT during the year |
312 |
| Conduct complaints referred |
254 |
| Conduct complaints retained |
2 |
| Conduct complaints Unsubstantiated |
63 |
| Conduct complaints Substantiated |
7 |
| Conduct complaints withdrawn |
16 |
| Conduct complaints solved via Early Resolution |
31 |
| Conduct complaints carried over |
147 |
| Referred conduct complaints Unsubstantiated |
63 |
| Referred conduct complaints Substantiated |
7 |
| Referred conduct complaints closed under Section 72 |
4 |
| Referred conduct complaints withdrawn |
16 |
| Referred conduct complaints solved via Early Resolution |
19 |
| Referred conduct complaints carried over |
145 |
| Retained conduct complaints Unsubstantiated |
0 |
| Retained conduct complaints Substantiated |
0 |
| Retained conduct complaints withdrawn |
0 |
| Retained conduct complaints solved via Early Resolution |
0 |
| Retained conduct complaints carried over |
2 |
| Service complaints managed |
18 |
| Service complaints received in the year |
16 |
| Service complaints received in a prior year |
2 |
| Service complaints screened during the year |
16 |
| Service complaints screened in |
0 |
| Service complaints screened out |
16 |
| Service complaints with an outcome of 'Action taken' |
0 |
| Service complaints with an outcome of 'No action taken' |
1 |
| Service complaints resolved via Early Resolution |
0 |
| Service complaints withdrawn |
1 |
| Service complaints carried over |
0 |
| Policy complaints managed |
6 |
| Policy complaints received in the year |
5 |
| Policy complaints received in a prior year |
1 |
| Policy complaints screened during the year |
5 |
| Policy complaints screened in |
0 |
| Policy complaints screened out |
5 |
| Policy complaints with an outcome of 'Action taken' |
0 |
| Policy complaints with an outcome of 'No action taken' |
0 |
| Policy complaints resolved via Early Resolution |
0 |
| Policy complaints withdrawn |
1 |
| Policy complaints carried over |
0 |
| R4R Outcome - New investigation ordered |
1 |
| R4R Outcome - OIPRD takes over investigation |
0 |
| R4R Outcome - Chief's decision confirmed |
9 |
| R4R Outcome - Panel varied decision |
0 |
| R4Rs Carried over |
16 |
| R4Rs Unsubstantiated |
3 |
| R4Rs Substantiated |
0 |